Privacy & Data Policy

1. Who this policy applies to

This policy applies to:

• Restaurants using Luna AI Host on their website, tablet, or device
• Guests who interact with Luna on a restaurant's website, tablet, or device
• Blanco AI Solutions, LLC ("we", "us", "our") as the provider of Luna

When a guest talks or types to Luna, their information may be stored and viewed by:

• The restaurant that uses Luna
• Blanco AI Solutions, LLC (for support and product improvement)

2. What information we collect

Depending on how Luna is set up for a restaurant, we may collect:

• Guest name (when provided)
• Phone number or contact details (if provided for reservations)
• Reservation details (date, time, party size, occasion, notes)
• Conversation transcripts (what the guest and Luna said)
• Language indicators (for example, English or Spanish)

We do not intentionally collect sensitive information such as payment card numbers, government IDs, medical information, or passwords. Guests should not share these details with Luna.

3. How we use the information

We use guest and restaurant data to:

• Book and confirm reservations for the restaurant
• Respond to guest questions about hours, menus, and other details
• Help restaurants review past conversations and follow up with guests
• Improve the accuracy and reliability of Luna over time
• Monitor usage and performance of the Luna demo and product

4. Data storage & security

Guest and restaurant data is stored using reputable cloud providers and databases. We apply reasonable technical and organizational safeguards to help protect the information we store, including:

• Encrypted connections (HTTPS) for data in transit
• Access controls limited to authorized team members
• Regular monitoring for unusual or unauthorized access

No system can be guaranteed 100% secure, but we work to keep Luna's data handling aligned with modern security practices.

5. Restaurant rights

If you are a restaurant using Luna, you can contact us to:

• Request deletion of specific guest conversation data
• Request a summary export of recent conversation history
• Update your restaurant's configuration or data retention preferences

We may ask you to verify your identity and account ownership before fulfilling certain requests.

6. Guest rights

Guests who have interacted with Luna can contact the restaurant directly to request:

• More information about how their data is used by that restaurant
• Correction of reservation details (such as name or contact information)
• Deletion of specific reservation or conversation records, where feasible

7. Data retention

Conversation transcripts and reservation details may be retained for a period of time to help restaurants manage bookings, review performance, and improve service. Retention periods may vary depending on restaurant needs and legal requirements.

8. Updates to this policy

We may update this Privacy & Data Policy from time to time as Luna or our legal requirements change. When we do, we will update the "Last updated" date at the top of this page. Continued use of the website or Luna after an update means you accept the revised policy.

9. How to contact us

If you have questions about this policy or how Luna handles data, you can contact:

Blanco AI Solutions, LLC
Email: hello@blancoaisolutions.com